DIYALA JOURNAL OF ENGINEERING SCIENCES

Abstract

This research aims to evaluate the reality of quality management in the administrative performance of the Scientific and Consultation services Bureau in Foundation of Technical Education (F.T.E) according to ISO 9001: 2008 and to secure high performance in terms of quality. By Using the "case study" methodology for the purposes of this research, and through the field of working in the Scientific and Consultation services Bureau (case study), wher identified on the functioning of all the processes in the bureau, particular the details of the business related to quality has been found on the special tests of laboratory and designs documentations and documentations for training courses documents. Also conducted interviews with officials in the relevant authorities, experts and specialists in this field. checklists was used for the purpose to determining the reality of the activities performance for the office to highlight the strengths and weaknesses of the existing developments and the state of the gap compared to the elements of quality assurance system ISO 9001 in 2008 and analyze the causes. Fainally, the researcher obtained a set of conclusions and recommendations.